Go Digital

East Cheshire NHS Trust patients invited to ‘Go Digital’ with online information portal

East Cheshire NHS Trust is offering patients the opportunity to access their hospital appointment bookings and letters online, as part of its ‘Go Digital’ initiative.

The trust is introducing a service called “MyCareView” which puts patients in control of their health and care data on a secure, personal platform, while aiming to provide joined-up care with people or organisations involved in their care.

MyCareView is powered by Patients Know Best (PKB), a secure online system which is also being used by other local health and social care providers.

From mid-June 2020, East Cheshire NHS Trust patients who have been referred for a radiology appointment will be invited to join the scheme, with more patients set to benefit in the coming months.

Fiona Walton, the trust’s Associate Director of Planned Care and Allied Health, said: “This is a fantastic initiative. It offers patients and carers a much better experience for receiving communications from us with fast, convenient access to their letters, appointment information and other relevant information.

“And with no paper, printing or postage it makes a big difference to our environmental footprint and removes unnecessary costs.”

With MyCareView, patients can:

• Access hospital letters in one place through a smartphone, computer or tablet device
• Get notified of appointments as soon as they are booked by hospital teams
• Nominate a trusted family member, carer or health professional to access records on their behalf
• Restrict access to information, such as certain health matters and view inpatient attendance information.

East Cheshire NHS Trust patients eligible to sign up to a MyCareView account will be sent full instructions via a letter or text message. The letter or text will include a link and an individual code which is secure and personal to each patient.

All records held in MyCareView conform to strict NHS security standards, meaning only patients and those they permit to view their records will have access.

Patients and health and care professionals can enter information into MyCareView, and data may be transferred from the IT systems used in GP practices, hospitals and other health and care organisations.

For more information please click here.

East Cheshire NHS Trust patients who have already signed up to the scheme should direct any queries or issues with their account to help@patientsknowbest.com

With the support of NHS England and NHS Improvement we are now offering video consultations to some of our patients. This forms part of our response to the COVID-19 (Coronavirus). The decision to offer this type of appointment will be made by a medical professional depending on your individual care needs.

Video consultations are easy to use and are often more convenient – saving you time and money. NHS Attend Anywhere is a secure web-based platform for patients with pre-arranged video consultation appointments.

Attend Anywhere is a secure NHS video call service for patients with pre-arranged appointment times only. If you are due to have a video consultation, we will schedule your appointment as normal and send you the details of the appointment date and time.

Find out how easy Attend Anywhere is to use with the step by step guide view below.

On the day of your Video Consultation

Five minutes before your appointment time, go to the general waiting room. You will be taken through a series of steps to ensure that your equipment is set up correctly. Once the steps have been completed, you will be prompted to enter your name and telephone number and accept the terms and conditions. This information is not stored beyond the length of the video call.